Complaints

Complaints are divided into two groups: general complaints and complaints related to payment transactions.

Procedure for submitting a payment transaction complaint:

You can submit a payment transaction complaint if you have detected an unapproved or improperly executed payment transaction on your bank statement. You submit a complaint request by completing the appropriate request - for card or other payment transactions:

Send the completed and signed application by e-mail to info@intesasanpaolobank.si or hand it in at the nearest branch of the bank.

Procedure for submitting a general complaint:

To submit a general complaint, fill out the online form below and, if necessary, add an attachment with more detailed information related to the reason for the complaint (description of the event/service, submission of supporting documents, etc.).

We will reply to the e-mail address you entrusted us with.

We will do our best to answer you as soon as possible.

For more detailed information, please read the document Internal complaints procedure at Banka Intesa Sanpaolo d.d. and out-of-court dispute resolution (IRS) procedure - key information (.pdf).

For specific questions related to your business with Intesa Sanpaolo Bank, call 080 13 18 (calls from Slovenia) or +386 56 66 1838 (calls from abroad).

Your questions are answered by the e-mail address you provided. Please check the correctness of the e-mail address. We strive to respond as soon as possible, and your patience is thanked for this.

For any specific questions about your account, please call 080 13 18 (calls from Slovenia) or +386 5 666 1838 (calls from abroad).